TERMS & CONDITIONS
" Buyer" Means the Customer.
" Seller" Cats2u
" Goods" Means the articles or things described in the Order.
" Order" Means the Order placed by the Buyer for the supply of the Goods.
2. Buyer's Order
These terms and conditions apply to all contracts of sale by the Seller unless varied in writing by authorised representatives of the parties. The placing of an order for goods shall be deemed to be acceptance of these conditions. Nothing in these Terms & Conditions shall be construed as affecting the statutory rights of the Customer.
3. Conditions of Goods
The goods shall conform as to quantity, quality and description in the case of a written Order with the particulars stated in the Order, and in the case of a verbal Order, with the particulars noted by the Seller at the time the Order is placed. It shall be the duty of the Buyer to check that an accurate note is taken in these circumstances.
All goods purchased using credit or debit cards will ONLY be sent to the registered cardholders address.
5. Delivery and acceptance of delivery
a) Address Confirmation
Goods purchased via Paypal will only be sent to a confirmed address (when a buyer’s credit card, billing and shipping addresses are all the same)
Orders placed before 4pm Monday to Thursday will be dispatched the same evening for next day delivery. Orders placed before 4pm on Friday will be delivered on Monday unless an additional £15.00 is paid for a Saturday delivery. Orders placed at anytime over the weekend will be delivered on Tuesday.
Suggested delivery dates and promises of delivery are made in good faith and every effort will be made to keep to delivery dates given but time and place of delivery shall not be the essence of this contract and the Seller shall not be liable for any loss caused through delay or failure to deliver.
c) Acceptance of Delivery
If the Buyer fails to take delivery of the goods on the day specified for delivery then the Seller shall be entitled to cancel or suspend such delivery and to charge the Buyer with the loss suffered. If after a failed delivery the Buyer agrees to pay the additional costs the Seller will instruct their shipping agent to attempt re-delivery.
The Goods are to be properly packed and secured in such manner as to reach their destination in good condition under the normal carriage conditions of the Seller’s transportation.
7. Cancellations, Returns & Refunds
Any order cancelled prior to dispatch will be refunded in full. Any item purchased may be returned within 7 days of delivery for a full refund of the purchase price (postage & packing not included). Goods must be unused, undamaged and in their original unopened packaging. The buyer is responsible for return postage costs. We suggest you use a traceable system to ensure proof of delivery. We will not accept any responsibility for items lost or damaged during return transit. If you wish to return an item please email us at firstname.lastname@example.org stating your reason for return and we will send you a returns label.
The Seller does not accept responsibility for any damage, shortage, or loss in transit unless any such damage, shortage or loss in transit is notified to the Seller, by email, within 3 days of the date of dispatch. All claims for non-delivery must be notified to the Seller, by email, within 10 days of the date of dispatch. All other claims must be notified to the Seller, by email, within 30 days of receipt of the Goods. In the absence of such emailed notification of claims, within the periods aforementioned, the goods shall be deemed to have been delivered in accordance with the contract.
9. Warranty and Defects
All Goods supplied by the Seller are new and covered by a manufacturer’s warranty. The invoice value of any goods supplied by the Seller and subsequently agreed by the Seller to be defective in design, materials or workmanship will be replaced or credited to the Buyer. All warranty periods commence with the date of supply. The aforementioned warranties do not apply to defects in goods or damage to the goods caused by misuse, faulty workmanship, operation beyond the limits of rated capacity, or neglect or default in the use or application of the goods.
10. Consequential Loss
Notwithstanding anything contained herein the Seller shall not be liable, under any circumstances, for loss of profit, use of goodwill for delays in delivery, any direct or indirect consequential loss of any kind whether caused by negligence or otherwise. All conditions and warranties whether expressed or implied are hereby excluded save only those which by statute may not be excluded.